Delete your account and data

Deletion in the app

1. Log in to the Oregano Prime app.
2. Open the Account page.
3. In the Account deletion section, select the Request account deletion button.
4. Confirm the request.

Deletion request on the web

If you cannot log in, send the request from the registered email address to Y Innovation Lab Kft. at szundi@gmail.com. Registered office: 1103 Budapest, Gergely utca 112/C S2/1. EU VAT number: HU32543003. Contact person: Szabó András. Phone: +36 30 251 6551. Email subject: “Oregano Prime account deletion”. To prevent unauthorised deletion, the operator can check access to the account.

What happens after the request?

• The account is suspended immediately, and the assigned experts can no longer see it.
• You can restore the account for 65 days. Restoring it stops the deletion process.
• After the protection period ends, within at most 24 hours the system revokes the stored Apple token, and then automatically and permanently deletes the account and the related active data. If the Apple revocation endpoint has a temporary error, the deletion of that account stays for a later run. After the 65-day period, the account cannot be restored.
• The deletion includes the profile, meals, photos, corrections, activity, weight, goals, expert content, model records, exports and user content, except data that the law requires us to keep.
• Meal data that was copied earlier to the Apple Health or Health Connect data store of the phone are separate copies. Suspension of the account stops the Health connection; you can delete these copies in the Health system.
• Deleted bytes that stay in the rolling backup expire within at most 35 more days. The restore process cannot bring a deleted account back.

When the permanent deletion is complete, the system sends one email to the earlier email address of the account. If this is an Apple private relay address, the system does not try the delivery after the necessary Apple token revocation. The deletion process still completes. If the daily deletion task ends with an error, it does not start again automatically on that day; the operator gets a notification, and the next daily run can process the pending items again.